Customer Testimonials in Salt Lake City UT
It was a pleasure working with Jim, Ethan and Zach. We are satisfied with the Type-S
The staff were friendly, helpful, and there was no pressure to buy. Alex went the extra mile and showing us the features of the car.
First off I bought with them years ago and because it changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through a certain credit Union but ended up paying a higher interest rate. I wasn’t told until the papers were right on from on me. I could have gotten a better rate at my credit union, especially with an 839 credit score! I know a thing about dealer reserve and this was shady. We are selling our home and ... Read More DealerRater - Sep 4, 2026
Easy transaction and clear communication. Alex Wilkinson was great to work with. Vehicle was tinted/Paint Protection and ready to go for pickup, just as requested.
I had a warm welcome, the waiting area is adequate and the overall quality of the service was good. I noticed my vehicle was parked outside and after 20 minutes or so initiated dialogue with the service team to get me checked out
It was a great experience It was a great experience this time. Will be back again for service.
Service has gone downhill since the take over. The service now feels more 'gimmicky' and sales oriented instead of just service oriented. I had a text to sell may car to the dealership before I even could fully explain the work I needed done. Dana was nice but very slow and not very knowledgeable.
The whole experience was great. Delilah was very friendly and helpful. The service was done quickly. Very happy with all that happened.
For a Saturday, it seemed understaffed. Alan did a great job helping and was the bright spot about the visit. Biggest disappointment was the extra 2.5% charge for using a credit card. Just build that into the price of the service. That cheapened the experience.
The dealership was full of kind people ready to help me with any questions I had about their vehicles and made the buying experience stress free.
Amazing work, once again! Taking care of all the Integra Fleet! We think it's great that Acura cares so much about how things are going!
Not pre warned re:credit card fee (I live an hour away, would have been nice to know when I made the appt. Could have brought a check), dealer contacted the wrong # w/updates even though I gave them my number at the dealership. Had to call and remove all #s except mine. Portal not accurate. Was there on a Wednesday, portal said car ready on Friday ??????? Car ready over an hour after was told it would be ready.
Great dealership. Very friendly. Helped me find exactly what I needed and worked a deal out that was good for both of us. Got me out of my trade and into the car I wanted.
Pleasant, friendly, attention to details and service is prompt Will continue to have vehicles serviced here
I brought my car in. They did the work. I took my car home. They did the job.
Many service slots to choose from. Service rep was thorough. I wish the car wash worked. I bought the car from Jodi Wilkinson. Mjurdock recently purchased the dealership. This was the first service under the new dealership
The facility is clean, the people are nice, the parking is easy to access and feels safe. Absolutely no complaints whatsoever.
Not happy you charge to use credit cards Happy I got in and out so quickly
Great experience and the best place to buy a car. What a good group of people
They were helpful and polite. We appreciated their help and kindness. They loaned us a car to drive while our car was being fixed.
Great experience, friendly, knowledgable I've always had great service and I've been going there since 1995. Work is always done well
I came in on Thursday for an airbag inflator recall expecting to get it done same day. I made an appointment 2 days in advance. It took until Saturday to get the car back and I was not offered a loaner vehicle.
Everyone was very friendly but timing needs to be worked on. I dropped my car off Wednesday but it was not looked at until the next day
Misdiagnosis I would highly recommend diagnosing the issue before the customer spends $3,500 I won't be back.
Helped me take care of my high-mileage car with OEM quality. Also appreciate the courtesy car and detailed inspection.
Luis was very good at explaining what needed to be done and his estimate was very accurate. Both my wife and I have worked with him on our service needs and have been happy.
It was great don't really have any complaints issues, everything I needed to get done I explained and they listened to and everything was completed as expected. Only one annoyance was that I was there first thing in the morning and there was no shuttle available to take me home about 15 minutes away and I had to get home for work so I had to pay my own way getting an Uber.
Jim Clarken was an absolute pleasure to work with. His communication was instant, friendly, and extremely professional. Would highly recommend anyone looking for a new vehicle to work with him
Our salesman’s was great. We knew what we wanted. We ordered a Acura integra type S. It came fast and Alex kept us updated all the way. An issue arose. We didn’t see paint issues by tail light until we got home in better light. Alex was immediately contacted and we reviewed pictures I took while at the lot and then home. He didn’t really question. He got the managers and we got it in to have that fixed.
I like the attention to detail and the friendly service. The service was done in a timely manner.
They were very helpful. Josh in particular and always John! Thank you for your help.
I love dealing with Murdock dealerships. They are always super friendly and super helpful. Everybody is super friendly.
They up charged the crap out of my service request saying they would charge me ~$4,500 to get my break pads and rotors fixed, to fix my driver side door latch, and my Bluetooth wasn't working so they wanted to replace a piece in the telematics that only cost $90 online but charged $2.3k!!! We decided to go to another shop and we paid $800 in total for everything! Slimy business only going to the dealership for oil changed and that's it. Never again will I attempt to get any other maintenance on my car here.
They up charged the crap out of my service request saying they would charge me ~$4,500 to get my break pads and rotors fixed, to fix my driver side door latch, and my Bluetooth wasn't working so they wanted to replace a piece in the telematics that only cost $90 online but charged $2.3k!!! We decided to go to another shop and we paid $800 in total for everything! Slimy business only going to the dealership for oil changed and that's it. Never again will I attempt to get any other maintenance on my car here.
I was told by the service department to flush out the break fluid the total cost would be $189.00. The total bill was $362.07. I won’t return back to Murdock Acura. I lost your trust with your service department. I’ve.been happy in the past bur not anymore!!!!!!
Alan made sure I was taken care of right when I arrived. He checked me in quickly, went over what needed to be done with my vehicle, got me set up with a loaner vehicle for a day, was able to call me to ensure my car was an easy fix, and the whole process was effortless. I appreciate the time and how easy it was. Dana also helped with the final paper work. He was also great to work with!
They were great and was able to leave in timely manner They were very helpful and cordial, too,
They prioritized my service considering I traveled from Idaho Falls and they were short staffed. The gentleman was very thorough with the paperwork and loaner vehicle. Repair seems to be functioning now
We had the worst customer service experience! I spent hours in the waiting area only to be told the part had to be ordered. They gave us a loaner car because they said it would be more difficult to close out the service; and we were thankful for that. I had to call to see if the part came in even though they were supposed to get in touch with me. When it was done I had to call back 3 times to get the billing right. It was an absolute mess! So much of my time wasted correcting their mistakes.
Polite, kept me informed, was relatively on time Car seems to be working fine Thank you
Very professional and nice. Explain's what car needed and why Service was fast dealership was clean
It took two hours to do an oil change and whatever else they added on that because 'I needed it' also, suddenly I'm paying 4.5% more because I'm using a credit card. I didn't know you were bought out by Murdock. I wasn't happy at all.
It was great. Alex was very kind and helpful His manager was kind as well
Trouble free and was not pressured into buying something I didn't need And the cost was reasonable
I was very disappointed with my first trip to Murdock in comparison to the old Wilkinson's. They charged 2.5 percent to use your credit card. They did not wash or vacuum my vehicle. They did not reset the oil life percent. The tire pressure display showed 31, 32 and 33 psi - it is supposed to be 35 all around. And there were only drinks and no treats! It is different from the Wilkinson days. Sad.
Overall, I was pleased with the service performed on my vehicle. Luis was friendly, professional, and easy to work with throughout the process. The repairs and service on my car appear to have been completed well.
My only disappointment was the condition of the courtesy loaner vehicle. It was extremely dirty when provided to us, with dog hair throughout the interior, stains and sticky spots, an unpleasant odor, and even used silverware left inside. We actually spent time cleaning parts of the vehicle ourselves before using it.
When I mentioned the condition of the loaner, I was told the car ... Read More DealerRater - Aug 6, 2026
It was better than my last couple experiences with Jody Wilkinson. I was shocked that they didn't do a tire rotation. They said I still didn't need one. It's been 17000 miles and they haven't been rotated. Also didn't do the drive pur that I asked for. Otherwise service was great.
Very friendly, helpful, and clean facility The vehicle was well taken care of and I did not have any issues
The representative that helped us & took care of my sons Acura TL when we brought it did a great job, Great customer service.
Was able to bring my car in to get an oil change. Got it done pretty fast.
Very helpful and knowledgeable. Highly professional customer service. Greatly appropriated Highly recommend for all my friends and family members
The staff were capable and consistently showed their support and respect to us as customers.
I came in only for an oil change, but was told I needed to do an air filter replacement and tire rotation. I was never told that in order to take advantage of the free oil change I would have to do all this extra stuff I didnt need at the moment. So instead of a free oil change, I came out paying 130 dollars for those other stuff I didnt want at that time. Absolutely terrible and stupid.
Alan and the other staff were very friendly and helpful. I only wished they had inflated my tires to the correct psi. But not a big deal.
Good instead of excellent due to my vehicle not receiving a car wash. Did not provide an alternative to having my vehicle washed. Could have provided me with a voucher for a wash at another car wash place.
The staff in the service center was helpful and friendly. I recommend them! I’ll be back.
Great service writer Great experience when we picked up our vehicle and was done on time
Very positive experience with employees. Serviceman listened to my concerns and assured me they would take care of my concerns. Specifically with regards towards the amount I was quoted verbally before my appointment.
Very responsive, professional and courteous. Quickly identified what I needed and verified and scheduled the recall services. Work was done as promised and on time.
painless it was very painless overall, and Alan was helpful in providing me updates with the car to allow me to make an informed decision on what services it'll need
Excellent service and friendly and professional staff. Great to see Christie and to meet one of the Murdocks.
Wonderful experience, wonderful people, painless process. I would strongly recommend them again. Shout out to Christine, Kira and Jared!
Best service! Christie is the best to work with and makes sure we as customer is incredible
Dana was friendly and professional, and the wait was not too long. Dana made sure the car was vacuumed.
The check in and check out process was great. I felt they weren't transparent on cost, I was told the service would be $150 but then they added extra fees. I feel that should have been added to the estimate not thrown on later. Also they said they would vacuum my car because the car wash was not working but they didn't
No issues - other than car was still down... Oil change done in a timely manner.
Everyone was helpful. Answered all my questions. Fantastic, amazing, stupendous, and any other big words you can come up with.
I enjoy working with Ramiro. He explains things very well and even takes the time to show me what's happening and educates me. I appreciate his expertise!
Performed an oil change, but never checked any of my other fluid levels or filled my windshield washer fluid
Inviting and professional. The team at Murdock Acura are inviting and professional. They answered all questions and are quick to follow up.
After meeting with multiple dealerships over months of looking for a car I ended up at Murdock Acura and working with Kira. The professional approach & understanding of what I was needing in a car exceeding all expectations I had from a dealership. The entire process was so easy & effortless that I would totally recommend Kira & this dealership!
Dana was friendly and accommodating. The service center was able to take care of the requested service despite a sticky valve. A+
I do not love the 2.5% fee for credit cards. I had various service items totaling $1600 and would have liked the convenience of paying with a credit card without incurring an additional $40 in addition to the 10% other mark up masquerading for 'shop supplies' considering the total cost of the service.
Excellent experience. Kira made the purchase of our new car easy and actually fun. She is a real asset to the dealership. Jared and Zach were also great to work with.
This was my first time getting an oil change at Murdock Acura and it was very efficient and quick! I liked that someone texted me and asked if I was interested in selling my car while I was waiting. It was good to see how much it was worth, so I can plan for when I want to upgrade. Everyone was so nice to work with.
Very clean with courteous staff members. The service team was kind and helpful and even washed my car for me!
They're trying to solve a major problem. Dalila keeps me updated. She's great. That's enough.
Very good service They treat you with respect an Very good Good service an taking care of customer
Quick. Efficient. Professional. Dalila listened to my needs an took excellent care of my vehicle
These guys took great care of us with fast and friendly service. Our new MDX was ready to go and cleaned up out front! Thank you!
This car came in for warranty work. It was in for better part of three weeks. It came back dirty and less than 20% charge. Both of these items are outside Acura guide lines.
Friendly, quick, professional, and even gave me a nice loaner It was a great experience
Great to work with They took great care of my car and have us a ride to the mall while we waited for my car to be serviced.
Alan took the very best care of me and my car while it was in the shop for over a week. Very grateful for the communication and for kindness.
Came in for an oil change and emissions test. Took 3 1/2 hours to complete. That's a big fail in my book!
Alex was wonderful to work with. He was very nice and knowledgeable. He took extra time to ensure I understood all the car’s features and answered all of my tech questions. Ethan and the team were also very courteous and helpful.
Very professional and understanding She handled my visit with professionalism and kept me well informed with everything
It was fast and easy It was very efficient to deal with the service department
Fantastic! I am grateful for the personalized, above-and-beyond service and communication Alan provided. He kept me informed and worked hard to find the right fixes for my car.
The work was done. Took longer than I expected this time. Did get right in. Car sat out completed, for a while. Work done, but I had to go approach the man at the desk to see if my paperwork was done and I could get going. After the work, cabin filter or similar, had an alert/alarm pop up on the dashboard that there was an exhaust problem. Didn't expect this. Finally cleared.
We were on the road between Phoenix and Boise and the oil change warning was coming on every time we stopped. With hundreds of miles still to go on our road trip we knew the oil needed to be changed. Murdock Acura allowed us to set up a schedule even after normal scheduled service time and took very good care of us. Thank you guys.
It was good. It was a little pricey but maybe that's how it goes. ????
Staff were nice but waited too long. Simple oil change took 2 hours. Was told that the online scheduling system was not perfect. Please fix it
took my car in for a free oil change for the first time. i was told the techs couldn't get to drain plug out of my oil pan, and that it needed to be replaced. i took it to my neighborhood mechanic, he had it back to me the same day no problem.
Always excellent. Great service always. They are always very knowledgeable, accommodating, communicate problems and explain services needed. Couldn't ask for better service.
Open, honest, edgy Efficient Kira is outstanding. Very easy to work with. Stop stop stop
Not to happy that I could not use my credit card without a charge. Also not happy that Murdock has done away with free oil changes. I was looking at buying a new vehicle from Jody Wilkinson but with the changes that will not happen. Thanks
We had an excellent experience buying from this dealship. We called ahead about the car We were interested and Jim brought it up to the front so it was ready when we got there. The buying process was pretty simple since I already had financing arranged with my credit union. We were in and out of there in a couple of hours. They took great care of us and even went the extra mile to contact the previous owner of the car to ask if they still had the second key fob and if they would bring it in for ... Read More DealerRater - Jul 9, 2026
Workmanship was great. Service was done in a timely fashion I love that the oil changes are free
Received service quote. After I dropped it off I was informed it was double what was quoted. I declined service and was called back 30 minutes later telling me they made a mistake. Not a good experience for my first service since Jody sold. Not a good one. I have been a customer for 35 years. Purchased many vehicles from Jody. Not a customer anymore. To make matters worse they start your service off with a big sign announcing customer will be charged for using a CC. Seriously???
