Customer Testimonials in Salt Lake City UT
Helpful, responsive and wonderful customer service. Alan and Ramiro are two of my favorites and I am confident the job will be done correctly when they help.
Great sales person, Alex. Friendly professional. Good service dept. Rhey have been very easy to work with.
Purchased vehicle from out of state, great experience. Great communication and friendly environment, smooth transaction
I LIKED MY SALES PERSON HE WAS GREAT. THE FINACIAL GUY TOLD ME THAT A WINDSHIELD WOULD COST ABOUT$2700.00 AND THE KEY $800 HE TRIED TO GET ME TO BUY ALL THESE WARRANTIES. I DONT THINK HE WAS VERY HONEST WITH ME. I RESEARCH IT AND I CAN GET THOSE ITEMS A LOT CHEAPER, EVEN ACURA PARTS, NOT AFTER MARKET. HE TOLD ME THAT HE GOT ME 3.49 INTEST RATE, AND I KNEW I HAD IT ALREADY BECUAUSE MY SALESMANE SAID I COULD GET IT. I WAS TOLD I HAD TO GET A LEASE IN ORDER TO GET $7500.00 OFF OF STICKER PRICE. ... Read More DealerRater - Oct 19, 2026
He greeted me upon parking. He helped me come up with a good solution for taking care of my car. He took the time to maintain open communication throughout my experience.
Luis was great, and so was my experience. However, I don't think an Acura Dealership should charge a 2.5% credit card fee which is why I gave a 4 rating rather than a 5.
We stopped in without appointment to get a battery changed and they probably got it in and got us out the door
The service during my visit was very friendly! I appreciate the offers I received for snacks and refreshments as well.
Very professional, great service Alan was professional and helpful. Quick service while I waited. Thanks
Easy in and easy out...a loner car when I really need one and timely professional service. The guys in the back do great work too and take videos of what they do to show any need service. I like that.
Dana was knowledgeable, professional and very well qualified. He provided exceptional communication with timely follow-up to ensure my vehicle was properly cared for.
He was really great and easy to work with He explained everything in detail Alan was so friendly and helpful from the first phone call to the finished job
Knowledgeable and responsive Alan showed empathy and a desire to solve our issues Nope Nope again
Dana took a real interest in what I needed done and made some good suggestions about what tires I needed. He kept me informed and was very helpful.
He was very efficient and kind. He kept me informed about the car. Thank you
Prompt, professional, no surprises finished on time Murdoch honored the free oil changes that Jody Wilkinson started. They did not honor the free tire rotations for tires bought from that dealership.
Very friendly and knowledgeable Dana was really helpful and explaining to us our maintenance issues. He gave us options and kept us oppressed of where our car was at in the process of our maintenance.
This is definitely a place. I would recommend anyone to come if they want some good service and also trustworthy Tech to take care of your vehicle. Their whole team is awesome.
They did an oil change and rotated the tires Front e n d alignment and then brought the car back to have the transmission worked on. Everyone was very nice and efficient.
Every time that I called to scheduled an appointment they are very knowledgeable about my car and the service that it needs
Straight forward, thorough information and explanation. Estimated time was accurate and as promised. Appreciated with my busy schedule.
Alan in the service department was very helpful and knowledgeable. Would recommend him to other customers.
It was a great experience. Alan did a great job communicating with me through the process.
Quick and pleasant. I did not get my car washed as promised but mechanically, everything has been great.
I came in looking for a car for one of my children, and I couldn’t have asked for a better experience. I had the pleasure of working with Jim Clarken, Ethan Abbott, and Zach Holmes, and each of them was exceptional.
They took the time to ask thoughtful, purposeful questions to truly understand what we needed—not simply what we thought we wanted. They listened, offered honest and insightful guidance, and helped me identify the best options to meet my child’s needs and our goals.
What stood out most was how kind, professional, patient, and intentional they were ... Read More DealerRater - Oct 6, 2026
Friendly, prompt, informative. They were friendly and prompt to get my car finished. They I fined me of the information and weren't pushy.
We were told the car battery needed to be replaced but we did that and the issue is still ongoing.
Everyone was very professional and very knowledgeable They helped me feel comfortable and informed about decisions I needed to make
I was kept informed throughout the appointment. Everything was explained. Every question I had they answered it.
He explained everything in detail and gave me time to think of the options. Stayed in communication and tried to help out with some of the cost with coupons. It seemed like he really cared about about my experience
Excellent customer service! Everyone we worked with was as kind, invested in helping us and very efficient.
Quality Advisors, especialy Dana, efficient staff, top quality technicians, and a successful experience. Will continue to seek out their services.
Great service for our car. We drive from bountiful for oil changes. Worth the drive.
Very kind and professional Glad that the Murdoch's have purchased the dealership from Jody Wilkinson. Your employees are very kind and did a great job. Good service!
Dana was incredibly knowledgeable and attentive to my concerns. He went above and beyond my expectations, and my MDX is running great again. I’m so glad I found a professional I can trust. Thank you, Dana!
I own a 2026 Acura mdx with 16,000 miles. My car died and was towed to Murdoch Acura. The initial repair on my car was unsuccessful. My car died in the middle of the road a second time only 3 hours after picking it up from the dealership. Service members asked if my car could be driven by a mechanic to ensure it was fully repaired after the second issue. When I picked my car up, it was dirty, and only had 1/4 a tank of gas. My car also needed an oil change in 50 miles. It would have been nice if the team ... Read More DealerRater - Sep 28, 2026
Great communication. Love it when a service dept keeps you informed. I appreciated the customer service
Overall, it was very good. The tech found one problem with my alternator and then another electrical issue. Elijah was considerate and helpful. My only issue was that I brought the car in on a Friday and Elijah was not aware that the tech had the day off on Saturday. Elijah did arrange for a loaner vehicle.
Very friendly He went over our service and explained everything that was done and told us of any recommended services
Our service adviser took very good care of us during our visit to have a recall done.
Our service adviser took very good care of us during our visit to have a recall done.
Quick response, understanding, gives options I appreciate the car wash at the end of service, I appreciate the detailed service report
Treated fair. Treated knowledgeable I will always go back whenever I experience problems with my cars.
Friendly and polite ! Elijah listened when I informed him with conditions of my car and what it needs.
Professional, timely, wonderful Always helpful, willing to help and always profesional SOOO Better than the Acura in Sandy.
5 My service was excellent. Dana was a great rep. I accidentally pressed 4 i instead of 5.
Friendly and efficient I have been taking my Acura there for years and have always had a great experience
Dana was knowledgeable and helped with everything that was necessary to do on the car.
The dealership caused an oil filter puncture, resulting in months of leaking oil, property damage, and an unnecessary diagnostic charge.
I brought my vehicle in for an oil change in March, and months later I discovered oil leaking all over my driveway and garage. When I inspected the filter, there was a clearly punctured hole — something that should never happen during a routine oil change. I even had pictures showing the damage.
I scheduled an appointment for 8 AM to have the issue addressed, but I didn’t leave the dealership until 11 AM. Despite the fact that the problem originated from ... Read More DealerRater - Sep 21, 2026
Al communicated everything precisely and was pleasant to work with I look forward to next time
Excellent service and the waiting area was pleasant and the snacks were great. The best part of the experience was the Service Consultant, Alan Khou, who kept me informed about the work being done on my vehicle. I purchased my vehicle several years ago from Jody Wilkinson.
Very helpful and friendly. Alan was very helpful and answered all of my questions. He was also very friendly.
I dont like the way the whole service drop off is done. I was quoted a price for new plugs and valve adjustment but it came to an additional $400 more and no one advised me of the additional charge. This is the service advisors responsibility!
After being a loyal client of Jody Wilkinson Acura, for years, the experience with the new ownership was a complete let-down. Taking my Acura in for a routine service under the Murdock name was not a pleasant experience… I always used to feel like being at the JWA dealership was a posh experience. The oil change I had done with Murdock had me waiting in the lobby for 3+ hours! Gone is the quick service time, the warm cookies, and the upscale employees that give 5-star service. After being a loyal customer for 17 years, I’m just going to start taking ... Read More DealerRater - Sep 18, 2026
Awesome! Great amenities and lobby area. Artwork on the walls is amazing to any car buff or Honda fan. Inviting, warm and well stocked. It's a nice cozy alternative to other car dealerships. This one seems to be designed like a home as far as ambiance goes. Highly recommend.
Personnel are .courteous and informative . The service was quick. Delilah helped me and was very nice.
Dana was extremely nice, responsive and focus at time to explain the services my vehicle needs. While I was at the waiting room, he approaches to check if I need anything. Great service!
They try to send way too many notifications. I don’t need 47 texts while you have my car and 16 emails.
Low, money driven, they don't honor the contracts I had with Jody Wilkinson and I've bought many Acuras from Jody. I wouldn't buy an Acuras from your dealership.
Great Great great great great great great great great great great great great great great
You guys addressed my concerns and went to work I was pleased with the service my car received and how I was provided with a loaner while my car was being serviced. Thanks
My appointment was at 10 AM. My husband and I went to breakfast. We came back at 11 and my car had not been pulled back yet to have the oil change done. My car was not done till 1 o'clock, which is very abnormal for the dealership. I was also asked if I wanted a car wash when I picked my car up it was clear there was no car wash given. I don't know if this is how Murdock is going to do business this was my first trip to the dealership since the name was Jodi Wilkinson.
They gave me the red carpet treatment from beginning to end. They sent 3 videos of my repair and 2 phone calls keeping me informed. Fantastic service!!
Professional and friendly. There was a big management party going on, and my service was not interrupted.
The mechanic didn't complete the entirety of the job and I had to finish the repair on my own.
All the services done and the recommended upcoming services were very well explained. I was given an approximate wait time and was kept up to date on when the car services would be completed. Dana was did everything he could to ensure I had an exceptional experience.
Joshua was great to work with. I appreciated his low pressure, high knowledge, style. That makes all of the difference.
Great overall, will be back for sure Luis was very helpful Would recommend to all Acura owners
FANTASTIC service!! Thank you for repairing my 2024 MDX that Mike Hale/Riverton messed up terribly!!! Red carpet treatment from beginning to end fixing a warranty issue that Mike Hale couldn’t handle. They had my car for 6 weeks and Murdock fixed it in 4 hours! 3 texts with videos keeping me informed on the repair along with 2 phone calls from Elijah from Murdock and only 2 calls that I made from Mike Hale actually answered in 6 weeks. Murdock is the ONLY dealer to buy and service your Acura from in Utah. THANK YOU MURDOCK!!!
Dana was kind, honest, friendly and understanding. Like the store used to be. To be honest, we don't love going in like we used too. But, Dana was to quote my wife, 'Fantastic.'
I really liked him. He was nice. What I don't like is it feels more salesmen like and less family like now. (Not his fault) prices are up and the vibe has changed.
Alan got me checked in and a loaner car so I could make my lunch appointment
Overall good the time frame given ended up instead 45 minutes to just under 2 hrs. We had made an appointment with service in advance online.
Alan actively listened to me. He really understood me. Six more words? Even though he really didn't understand me, he made me FEEL like he did.
Great service. Allen is a fantastic service advisor . The snacks were great and delicious
It was a pleasure working with Jim, Ethan and Zach. We are satisfied with the Type-S
The staff were friendly, helpful, and there was no pressure to buy. Alex went the extra mile and showing us the features of the car.
First off I bought with them years ago and because it changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through a certain credit Union but ended up paying a higher interest rate. I wasn’t told until the papers were right on from on me. I could have gotten a better rate at my credit union, especially with an 839 credit score! I know a thing about dealer reserve and this was shady. We are selling our home and ... Read More DealerRater - Sep 4, 2026
Easy transaction and clear communication. Alex Wilkinson was great to work with. Vehicle was tinted/Paint Protection and ready to go for pickup, just as requested.
I had a warm welcome, the waiting area is adequate and the overall quality of the service was good. I noticed my vehicle was parked outside and after 20 minutes or so initiated dialogue with the service team to get me checked out
It was a great experience It was a great experience this time. Will be back again for service.
Service has gone downhill since the take over. The service now feels more 'gimmicky' and sales oriented instead of just service oriented. I had a text to sell may car to the dealership before I even could fully explain the work I needed done. Dana was nice but very slow and not very knowledgeable.
The whole experience was great. Delilah was very friendly and helpful. The service was done quickly. Very happy with all that happened.
For a Saturday, it seemed understaffed. Alan did a great job helping and was the bright spot about the visit. Biggest disappointment was the extra 2.5% charge for using a credit card. Just build that into the price of the service. That cheapened the experience.
The dealership was full of kind people ready to help me with any questions I had about their vehicles and made the buying experience stress free.
Amazing work, once again! Taking care of all the Integra Fleet! We think it's great that Acura cares so much about how things are going!
Not pre warned re:credit card fee (I live an hour away, would have been nice to know when I made the appt. Could have brought a check), dealer contacted the wrong # w/updates even though I gave them my number at the dealership. Had to call and remove all #s except mine. Portal not accurate. Was there on a Wednesday, portal said car ready on Friday ??????? Car ready over an hour after was told it would be ready.
Great dealership. Very friendly. Helped me find exactly what I needed and worked a deal out that was good for both of us. Got me out of my trade and into the car I wanted.
Pleasant, friendly, attention to details and service is prompt Will continue to have vehicles serviced here
I brought my car in. They did the work. I took my car home. They did the job.
Many service slots to choose from. Service rep was thorough. I wish the car wash worked. I bought the car from Jodi Wilkinson. Mjurdock recently purchased the dealership. This was the first service under the new dealership
The facility is clean, the people are nice, the parking is easy to access and feels safe. Absolutely no complaints whatsoever.
Not happy you charge to use credit cards Happy I got in and out so quickly
Great experience and the best place to buy a car. What a good group of people
They were helpful and polite. We appreciated their help and kindness. They loaned us a car to drive while our car was being fixed.
Great experience, friendly, knowledgable I've always had great service and I've been going there since 1995. Work is always done well
I came in on Thursday for an airbag inflator recall expecting to get it done same day. I made an appointment 2 days in advance. It took until Saturday to get the car back and I was not offered a loaner vehicle.
Everyone was very friendly but timing needs to be worked on. I dropped my car off Wednesday but it was not looked at until the next day
Misdiagnosis I would highly recommend diagnosing the issue before the customer spends $3,500 I won't be back.
Helped me take care of my high-mileage car with OEM quality. Also appreciate the courtesy car and detailed inspection.
